Refund policy

Returns & Refunds Policy

At Hamp It Up, we take great care in curating and preparing each order. Please read the following policy carefully before making a purchase.

All Sales Are Final

All purchases made through Hamp It Up are final. We do not offer refunds or exchanges for change of mind.

Personalised & Custom Orders

Personalised, customised, or made-to-order items are strictly non-refundable and non-exchangeable under any circumstances.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery by emailing anna@hampitup.com.

To assist us in reviewing your claim, please include:

• Your order number

• Clear photos of the damaged item(s)

• Photos of the external packaging

Once received, we will assess the issue and advise you of the next steps. Claims submitted after 7 days of delivery may not be accepted.

Incorrect Delivery Details

Please ensure all delivery details are correct at checkout. Hamp It Up is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions regarding this policy, please contact us at anna@hampitup.com prior to placing your order.